At Destimate2.com, we strive to provide accurate and reliable estimates for all civil engineering structures. However, we understand that there may be circumstances where a refund is requested. This Refund Policy outlines our procedures regarding refunds for our services.
1. Eligibility for Refunds
Refunds will only be considered under the following circumstances:
- Payment Error: If a payment was made in error, such as duplicate payments or overcharges, a refund will be issued upon verification of the error.
- Unavailability of Service: If we are unable to deliver the estimate due to circumstances beyond our control, such as technical issues or unforeseen circumstances, a refund will be issued.
- Non-Compliance with Specifications: If the estimate delivered does not meet the specifications provided by the client, and the client can demonstrate the discrepancies, a refund may be issued.
2. Requesting a Refund
To request a refund, please follow these steps:
- Contact us via email at connect@destimate2.com or through WhatsApp at +91 8809720234.
- Provide details of the reason for the refund request, including any relevant documentation or evidence to support your claim.
- Refund requests must be submitted within seven (7) days of receiving the estimate.
3. Refund Process
Once a refund request is received and validated, we will process the refund within a reasonable timeframe. Refunds will be issued using the original method of payment. Please note that it may take some time for the refunded amount to reflect in your account, depending on your bank or payment processor.
4. No Refund Policy
Refunds will not be issued in the following cases:
- If the client fails to provide accurate and complete information necessary for preparing the estimate.
- If the client changes their mind or decides not to proceed with the project after the estimate has been delivered.
5. Contact Information
If you have any questions or concerns regarding our Refund Policy, please contact us at:
- Email: connect@destimate2.com
- WhatsApp: +91 8809720234
6. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.
Thank you for choosing Destimate2.com. We are committed to providing exceptional service and ensuring customer satisfaction in every aspect of our business.